Shipping Policy - The Pizza King Store

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Effective Date: July 10

Orders are processed Monday–Friday, 9:00 AM–6:00 PM IST (excluding public holidays).
Standard processing time is 1–2 business days from order confirmation. Orders placed after 3:00 PM IST or on weekends/holidays will begin processing the next business day.
Custom or bulk orders may require 2–4 business days; we’ll notify you if extra time is needed.

Domestic (India): We ship to all Indian addresses including metro and non-metro areas. We use reputed courier partners (Blue Dart, Delhivery, Ekart, India Post, or similar) depending on serviceability and fastest delivery.
International: We currently ship to select countries (USA, UK, UAE, Singapore, Australia, Canada — please check checkout for availability). International shipments use reliable international couriers and postal services; carriers vary by destination.

Domestic (within India): Estimated delivery 2–7 business days after dispatch, depending on location and courier. Metro cities typically 2–4 days; remote areas up to 7 days.
International: Estimated delivery 7–21 business days after dispatch, depending on destination, customs clearance, and local delivery networks.
These are estimates and not guaranteed. Delays can occur due to customs, natural events, strikes, or courier issues.

Shipping fees are calculated at checkout based on weight, dimensions, delivery location, and selected shipping speed.
Free standard shipping on domestic orders above INR 10,000. Free shipping offer excludes remote locations and bulky/bulk orders; final eligibility determined at checkout.
Expedited shipping is available for an additional charge where offered.

Our sauces and condiments are packed to protect freshness and prevent leaks. Perishable or temperature-sensitive items are shipped with insulated packaging and cold packs when required, at the carrier/service options we provide.
We recommend choosing faster shipping for perishable items during extreme weather months; we may temporarily restrict shipping to certain regions during heatwaves or heavy monsoon seasons for product quality reasons.

Once your order ships, you’ll receive an email (and SMS if provided) with tracking information and estimated delivery date.
Use the tracking number on the carrier’s website for real-time updates. If tracking is unavailable, contact our support team and we’ll provide the latest status.
If you’re not available at delivery, the courier may attempt redelivery or leave the package at a secure nearby point as per local courier policy.

Make sure your shipping address, PIN code, and phone number are correct. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
If you need to change the delivery address after placing an order, contact support immediately. We can update the address during processing; once shipped, address changes may not be possible and additional charges may apply.

COD is available for domestic orders where supported. COD orders may be subject to a nominal fee and value limits.
Prepaid orders (card, netbanking, UPI, wallets) are processed faster and preferred for international shipping.

International customers are responsible for any customs duties, import taxes, VAT/GST, and customs clearance fees imposed by the destination country.
Customs may delay or hold shipments for inspection. We cannot control customs decisions or predict additional charges.
Some food products may be restricted or prohibited in certain countries. Check your local import regulations before ordering. If an order is returned due to import restrictions, the refund will follow our Returns & Refunds policy after deducting shipping and applicable fees.

Inspect packages on delivery. If the package is damaged, note it with the delivery person and take photos of the package and contents.
For lost, damaged, or incorrect items, contact our support team within 48 hours of delivery with your order number and photos. We will investigate with the courier and arrange replacement or refund according to our Returns & Refunds policy.
Items lost in transit will be handled per carrier investigation timelines; refunds or reshipments depend on the investigation outcome.

Perishable food items are eligible for return or replacement only if damaged, spoiled, or incorrectly fulfilled. Report such issues within 48 hours of delivery with photos and order details.
Opened or partially consumed food products generally cannot be returned for safety reasons, except where there is a quality issue verified by our team.
See our Returns & Refunds page for full details on eligibility, timelines, and process.

International returns are generally not accepted unless required by law or for verified quality issues. If an international return is approved, customers are usually responsible for return shipping and customs handling unless the return is our error.

We use recyclable and minimal packaging where possible and are working to increase sustainable materials for insulation and cushioning. If you have suggestions or bulk-order packaging needs, contact us.

For shipping questions, tracking help, or to report an issue, email support@thepizzaking.in or call +919811731391 (Mon–Fri, 9:00 AM–6:00 PM IST).
Include your order number, shipping address, and photos (if relevant) to help us resolve issues faster.

We may update this Shipping Policy from time to time. The effective date will be noted at the top of the policy on the website. Continued use of our services after changes constitutes acceptance of the updated policy.